Client's testimonials
“For our team at Gwynedd Mercy University, assigning students to collections and understanding the process was new to us, as we had a lot of turnover and people retiring from our group that handled the collections accounts. The owner, Tim, took the time to meet with us and explain all the ins and outs of the process and explain how everything worked. To us, this went above and beyond, and was extremely helpful. While working with his team, we have received nothing but exceptional customer service, especially from Amy the Director of Client Services. We are very happy and grateful for our partnership with CRS.”
Have a great holiday!!
Warm Regards,
Cristi, Bursar
I have been working with Collection Recovery Services for quite a few years now. They are a great company to work with. My contacts with the company representatives are always positive and very professional. CRS keeps in contact with me if there are problems with a certain account. I highly recommend them. Thanks.
Have a great holiday!!
Warm Regards,
Kathy
“What a partnership with UPENN looks like “
1. CRS invests in their client to customer relationship
2. They believe communication is a huge part of client relationships management
3. They give the clients the chance to voice their needs, while also upholding the practices made by the university
4. CRS is keen on seeking resolutions without oversetting goals, which is key, when dealing with students
5. Some of their most valuable attributes include; but nor limited to; collaboration, goal setting, proactive communication, active listening and their follow ups.
6. Their top priority is not only to collect on our behalf, but to make the universities job easier.
The university has had a partnership with CRS for over twenty years and I would like to give my highest recommendation for their services. When I was at a much smaller private college we also used CRS and they were our top agency there also.
Amber
Student Fund Recovery manager University of PA
Amy is exceptional with their client services! And a wonderful Staff that is well trained in current compliance regulations. Their professional and ethical handling of recoveries is evident in their results! Have a Great day!”
Kind Regards,
Diana
Collection Manager Credit Union
“ We have partnered with CRS for the past 5 years to assist us with negative shares Collections. We have been very satisfied with CRS’s services in every aspect. Amy specifically at CRS has been amazing to work with. Her response times are immediate, and she is extremely informative and a pleasure to work with. “
Nicole
Credit Union in MD
“ We have partnered with CRS for the past 5 years to assist us with negative shares Collections. We have been very satisfied with CRS’s services in every aspect. Amy specifically at CRS has been amazing to work with. Her response times are immediate, and she is extremely informative and a pleasure to work with. “
Nicole
Credit Union in MD
“Hello Tim,
I would like to thank you formally for a job well done with our collection tuition placements. We have been receiving payments on a regular basis and some from what I thought were lost causes.
It has been a pleasure working with Amy, as well as yourself. We have had a long standing partnership and will continue to forward our tuition placements to CRS.
Enjoy the holidays and thanks you again! “
Millie
Student Accounts Specialist NY Private college
“When we hand over our debt collection to CRS, we expect them to uphold our reputation as a “top college in America”. CRS never disappoints me, and I consider them a valued partner when working with our students and graduates. I highly recommend CRS as they are ethical, compassionate, and work with students on a case-by-case basis.”
Best,
Cathy Bursar
“ This letter is to highly recommend CRS for collection recovery efforts in higher education.
The University had a long history with CRS then due to change in leadership the university decided to go with larger agencies. However, within a year the decision was made to reinstate CRS as their collection recoveries were not only on par but greater than the larger agencies. That was in 2016 and the partnership has been in place since. Another huge factor that was immediately apparent was their client services department is second to none. Amy, the Director of Client Services is by far the best inside person we have ever had. While colleges and universities constantly faces new challenges, Amy is always a great resources, diligent and a pleasure to work with. “
Christine
Director office of student accounts
